87game Frequently Asked Questions

Welcome to the 87game FAQ page. Here you'll find comprehensive answers to the most frequently asked questions about our online casino platform. Whether you're a new player looking to understand how to register and deposit, or an experienced user curious about game mechanics, bonuses, and withdrawal processing times, this page covers everything you need to know. We've organized questions into five main categories for easy navigation: Account & Registration, Deposits & Withdrawals, Games & Gameplay, Bonuses & Promotions, and Safety & Responsible Gaming. If you can't find the answer you're looking for, our 24/7 customer support team is always ready to help.

Account & Registration

How do I register for an 87game account?

To register, visit the 87game homepage and click the "Sign Up" button in the top right corner. Fill in your personal details including full name, mobile number, email address, and date of birth. You must be 21 years or older to create an account. After submitting your registration form, verify your mobile number via SMS code and complete email verification. Once verified, you can log in and start playing immediately.

What documents do I need for KYC verification at 87game?

87game requires KYC (Know Your Customer) verification to comply with PAGCOR regulations and ensure account security. You'll need to upload a valid government-issued ID such as a Philippine passport, driver's license, UMID, or Postal ID. Additionally, provide a recent selfie holding your ID and a proof of address document dated within the last three months (utility bill, bank statement, or government letter). Verification typically takes 24-48 hours, and you'll be notified by email once approved.

Can I create multiple accounts on 87game?

No, creating multiple accounts on 87game is strictly prohibited and violates our Terms & Conditions. Each player is allowed only one account per household, IP address, and device. Duplicate accounts found will be permanently closed, all balances forfeited, and you may be banned from the platform. If you've forgotten your login credentials, use the "Forgot Password" feature rather than creating a new account.

Why can't I log in to my 87game account?

Login issues can occur due to incorrect username or password, account suspension, or browser cache problems. First, double-check your credentials and ensure caps lock is off. If you've forgotten your password, use the password reset link sent to your registered email. Clear your browser cache and cookies, or try a different browser. If the issue persists, your account may be under review or temporarily suspended—contact 87game support via live chat for immediate assistance.

How do I change my registered email or mobile number on 87game?

To update your email or mobile number, log in to your 87game account and navigate to "Account Settings" or "Profile." For security reasons, you'll need to verify your identity by providing your current password and completing two-factor authentication if enabled. Major account changes may require additional KYC verification. If you encounter difficulties, contact customer support and provide valid identification to authorize the change.

Can I close or delete my 87game account permanently?

Yes, you can request permanent account closure by contacting 87game customer support via live chat or email. Before closure, ensure you've withdrawn all remaining funds, as closed accounts cannot be reopened. If you're experiencing problem gambling, we strongly recommend using our self-exclusion tools, which allow you to temporarily block access for 6 months, 1 year, or permanently while preserving your account data for future recovery support if needed.

Deposits & Withdrawals

What are the available deposit methods at 87game?

87game accepts multiple deposit methods tailored for Filipino players, including GCash, PayMaya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank), online banking, over-the-counter payments at 7-Eleven and Cebuana Lhuillier, and cryptocurrency (USDT). All deposit methods are instant or processed within 5-15 minutes. Choose your preferred method from the "Deposit" section in your account dashboard and follow the on-screen instructions.

What is the minimum deposit amount at 87game?

The minimum deposit at 87game is PHP 100 for most payment methods including GCash, PayMaya, and bank transfers. Some over-the-counter methods may have a slightly higher minimum of PHP 200. There is no maximum deposit limit for verified accounts, but unverified accounts are subject to deposit caps until KYC verification is completed. Deposits are processed instantly, allowing you to start playing your favorite JILI slots and live casino games immediately.

How fast are GCash withdrawals processed on 87game?

GCash withdrawals at 87game are among the fastest in the Philippine online casino industry. Once your withdrawal request is approved, funds are typically credited to your GCash wallet within 5-30 minutes during business hours (9am-9pm). Withdrawals requested outside these hours are processed the following business day. To ensure fast processing, make sure your account is fully KYC-verified and your GCash account name matches your 87game registered name exactly.

Are there any fees for deposits or withdrawals at 87game?

87game does not charge any fees for deposits or withdrawals on our platform. However, your payment provider (GCash, PayMaya, or bank) may impose their own transaction fees or service charges. For example, GCash may charge a small convenience fee for cash-ins, and banks may apply inter-bank transfer fees. Always check with your payment provider for their fee structure. 87game absorbs processing costs to give players the best value.

Why was my withdrawal request rejected by 87game?

Withdrawal rejections can occur for several reasons: incomplete KYC verification, mismatched account names between 87game and your payment method, unsatisfied bonus wagering requirements, suspicious account activity, or technical errors with the payment provider. Check your email for a detailed rejection reason. Common fixes include uploading missing KYC documents, ensuring your withdrawal method name exactly matches your registered name, or completing bonus rollover requirements. Contact support if you need clarification.

Can I withdraw to a different payment method than I used to deposit?

For anti-money laundering compliance, 87game requires you to withdraw using the same payment method you used to deposit whenever possible. For example, if you deposited via GCash, your first withdrawal must also be to GCash. If your deposit method doesn't support withdrawals (e.g., 7-Eleven cash deposit), you can withdraw to an alternative method after verifying your identity. Always ensure the withdrawal account is registered in your name and verified through KYC.

Games & Gameplay

What games are available at 87game casino?

87game offers over 500 games from top providers including JILI, Pragmatic Play, Evolution Gaming, and more. Our game library includes online slots (classic 3-reel, video slots, progressive jackpots), live casino (baccarat, blackjack, roulette, sic bo, game shows), table games, fishing arcade games like Mega Fishing, bingo, lottery, and sports betting covering PBA basketball, NBA, football, and international sports. New games are added weekly to keep the experience fresh.

Are JILI slots fair at 87game? How does RNG work?

Yes, all JILI slots and games at 87game use certified Random Number Generators (RNG) tested and audited by independent testing labs like iTech Labs and GLI. RNG ensures every spin outcome is completely random and cannot be predicted or manipulated by the casino or player. Each game displays its official RTP (Return to Player) percentage, which represents the theoretical long-term payout. 87game is PAGCOR-licensed and committed to fair gaming practices.

Can I play 87game slots and live casino games on my mobile phone?

Absolutely. 87game is fully optimized for mobile play on iOS and Android devices. Access the platform through your mobile browser (Chrome, Safari) without downloading any app—the mobile site adjusts automatically to your screen size. All games, including JILI slots, live dealer tables, and fishing games, run smoothly on smartphones and tablets. You can deposit, withdraw, claim bonuses, and contact support directly from your mobile device.

What is RTP and how does it affect my chances of winning at 87game?

RTP (Return to Player) is the percentage of wagered money a game pays back to players over time. For example, a slot with 96% RTP will theoretically return PHP 96 for every PHP 100 wagered in the long run. RTP is calculated over millions of spins, so short-term results vary widely. High RTP games (95-97%) offer better long-term value, but outcomes remain random. Check the RTP of any 87game slot by clicking the game's info button before playing.

How do I play live dealer games at 87game?

To play live dealer games, log in to your 87game account, navigate to the "Live Casino" section, and choose from games like baccarat, roulette, blackjack, or game shows hosted by real dealers streamed in HD. Ensure you have a stable internet connection for smooth streaming. Place your bets within the time limit shown on screen, and interact with dealers via live chat. Minimum bets start from PHP 10, making live casino accessible to all budgets.

Can I try games for free before betting real money at 87game?

Many 87game slots and table games offer a "Demo" or "Play for Fun" mode that allows you to test games with virtual credits before wagering real money. This is a great way to learn game mechanics, bonus features, and paytables without risk. However, live dealer games and some proprietary games require real-money bets. To access demo mode, browse the game library and look for the "Demo" button on supported games (no login required).

Bonuses & Promotions

What is the 87game welcome bonus for new players?

New players at 87game are eligible for a generous welcome bonus package that typically includes a 100% first deposit match bonus up to PHP 5,000, plus free spins on selected JILI slots. To claim, register a new account, verify your mobile number and email, make your first deposit of at least PHP 100, and the bonus will be credited automatically. Welcome bonuses are subject to wagering requirements (usually 20x-30x) before withdrawal. Check the current promotion page for the latest offer details.

What are wagering requirements and how do they work at 87game?

Wagering requirements (also called rollover or playthrough) are conditions attached to bonuses that specify how many times you must bet the bonus amount before you can withdraw winnings. For example, a PHP 1,000 bonus with 20x wagering requires you to place PHP 20,000 in total bets. Not all games contribute equally—slots typically count 100%, while table games may count 10-20%. Check the bonus terms for each promotion to understand requirements and eligible games.

How do I claim free spins on 87game slots?

Free spins are awarded through welcome bonuses, deposit promotions, or loyalty rewards. To claim, opt in to the promotion on the "Promotions" page, meet the deposit or wagering criteria, and your free spins will be credited to your account. Open the specified slot game, and the free spins will activate automatically. Winnings from free spins are typically added as bonus funds and subject to wagering requirements before withdrawal. Always read the terms for expiration dates and bet limits.

Does 87game have a loyalty or VIP program?

Yes, 87game operates a multi-tiered VIP loyalty program that rewards active players with exclusive benefits. As you play, you earn loyalty points that advance you through Bronze, Silver, Gold, Platinum, and Diamond tiers. VIP perks include higher withdrawal limits, faster processing times, personal account managers, birthday bonuses, cashback on losses, and invitations to exclusive tournaments. Your VIP level is determined by your total wagering activity over a rolling 30-day period.

Can I use bonuses on all games at 87game?

Bonus usage restrictions vary by promotion. Most bonuses can be used on slots, which contribute 100% toward wagering requirements. However, table games like blackjack and baccarat often have lower contribution rates (10-20%) or may be excluded entirely from bonus play. Live dealer games and progressive jackpot slots are sometimes restricted. Always check the specific terms and conditions of each bonus in the "Promotions" section or contact support before playing.

What happens if I don't complete wagering requirements before the bonus expires?

If you fail to complete wagering requirements before the bonus expiration date (typically 7-30 days), any remaining bonus funds and associated winnings will be forfeited and removed from your account. Only your original deposited funds and any winnings from those deposits remain. To avoid losing bonuses, monitor your progress in the "My Bonuses" section of your 87game account, which displays remaining wagering and time left.

Safety & Responsible Gaming

Is 87game licensed and legal in the Philippines?

Yes, 87game is a PAGCOR-licensed online casino authorized to operate legally in the Philippines. Our PAGCOR license ensures we comply with all Philippine gambling laws, maintain fair gaming standards, protect player funds, and promote responsible gaming. You can verify our license status on the official PAGCOR website. Players must be 21 years or older to gamble legally in the Philippines. 87game is committed to providing a safe, secure, and regulated gaming environment.

How does 87game protect my personal and financial information?

87game uses industry-standard SSL (Secure Socket Layer) 128-bit encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and transaction history are stored on secure servers with restricted access. We never share your data with third parties without your consent, except as required by law. Our privacy practices comply with Philippine Data Privacy Act of 2012 (RA 10173). For more details, read our full Privacy Policy.

What responsible gaming tools does 87game offer?

87game provides comprehensive responsible gaming tools to help you stay in control: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality checks showing your activity, cooling-off periods (24 hours to 7 days), and self-exclusion (6 months, 1 year, or permanent). Access these tools in your account settings or by contacting support. We also provide links to professional help organizations like PAGCOR's Responsible Gaming Program and the National Center for Mental Health Crisis Hotline (1553).

What should I do if I think I have a gambling problem?

If gambling is affecting your life, finances, or relationships, seek help immediately. Use 87game's self-exclusion tool to temporarily or permanently close your account. Contact the National Center for Mental Health Crisis Hotline at 1553 (toll-free), Gamblers Anonymous Philippines, or PAGCOR's Responsible Gaming Advocacy Program for free, confidential support. You can also email our dedicated Responsible Gaming team at [email protected] for assistance setting limits or self-excluding. Remember, gambling should be entertainment, not a source of income.

How do I set deposit limits on my 87game account?

To set deposit limits, log in to your 87game account, go to "Account Settings," and select "Responsible Gaming Tools." Choose from daily, weekly, or monthly deposit limits and enter your desired amount. Once set, you cannot deposit more than your limit within the chosen period. Limit increases are subject to a 24-hour cooling-off period for your protection. Limit decreases take effect immediately. This tool helps you control spending and gamble within your means.

Does 87game verify that players are 21 years or older?

Yes, 87game strictly enforces the 21+ age requirement mandated by Philippine law. During registration and KYC verification, we validate your age using government-issued identification. Accounts found to belong to individuals under 21 will be immediately closed, all funds forfeited, and the matter reported to PAGCOR. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites. Protecting minors is a core responsibility at 87game.